Frequently Asked Questions
Q: “What's inside eCube?”
A: eCube contains a patented, high molecular weight, aliphatic hydrocarbon compound. The substance is inert, non-toxic, and approved by the NSF for usage with any refrigerator or freezer.
Q: “Will installing an eCube void my warranty?”
A: No. Manufacturers warranty is for defects in materials or workmanship, neither of which are affected by the eCube. eCube has no mechanical or electrical parts and is therefore “non-invasive” to the refrigeration system. There is functionally no difference between installing an eCube and changing the usage pattern of the cooler or freezer.
Q: “How does this work with a pressure system?”
A: It can work with a pressure system, if they have thermostats in the cases and reconfigure the system to regulate refrigeration supply based on changes in eCube temperature. Alternatively, it can simply be used as a food monitoring system, sending product temperature back to their IT systems for each case or zone.
Q: “How do I know this is safe for my product?”
A: The eCube was actually invented as a food safety device, and it was only accidentally discovered that it saves energy as well. eCube is NSF approved as a food safety device and there is an NSF logo on every eCube sold, so customers can feel comfortable that their product is at least as safe or even safer than it was before. In NSF studies, the eCube actually achieved a more consistent product temperature over time (i.e., less fluctuations).
Q: “How does eCube know what type of product is in the case?”
A: How does a thermostat know whether it contains hot or cold liquid? It's the same principle. eCube does not “know” what is in the case, it simply insulates the probe with a patented compound that is similar to most foods. In other words, there is much less of a difference between the thermodynamic properties of “eCube vs. product,” than there is between the thermodynamic properties of “air vs. product.”
Q: “We already have a food monitoring system.” Q: "Will window film stop all interior fading?" Q: "Will window film damage my residential dual pane windows?" Q: "Does security film prevent the glass from breaking?"
A: There are some stand-alone food monitoring systems out there that allow customers to drop a device into a case that transmits food temperature back to a monitoring system. The important thing to focus on is that eCube does the same thing, but also pays for itself. So, eCube is a self-financing food monitoring system, which puts it way ahead of the competition. These other products may also violate the eCube patent, so please forward us any information related to similar devices you encounter in the marketplace.
Q: "What type of warranty does eCube have?"
A: eCube comes with a five year warranty. Please click WARRANTY to view details.
Q: "What type of warranty does the KVAR Controller have?"
A: KVAR Energy Controller comes with a five year warranty in Commercial applications and a twelve year warranty in Residential applications.
Solar Window Films
A: No. Window film will not completely eliminate fading from occurring. Depending on the type of window film that is applied, window film can reduce fading by up to 70%. It’s important to note there are multiple causes for fading – UV rays, solar heat and visible light and window film can combat all of these threats.
A: As long as your professional installer uses the right type of window film, your dual pane windows should not be affected. Johnson Window Films provides “How to Avoid Glass Breakage” support materials to all of their dealers and a Glass Breakage Warranty to the end Consumer .
A: No. Security film does an excellent job at holding broken glass together but it cannot prevent the window from breaking if it comes in contact with a severe force (e.g. hurricane, baseball bat blow).
